FAQ

Frequently Asked Questions

How do i order ?

Simply click on the item, add it to your shopping cart and once you are ready, you can proceeed to your shopping cart for check out. Kindly ensure that all information is correct before confirming your purchase.
How long does it take for the product to arrive at my doorstep?

Product will take 3-4 days to arrive at your doorstep.
What payment method do we accept ?

Cash on delivery. (kindly informed that its only for customer styaing in Penang area include Butterworth and Bukit Mertajam.) Customer who are out of Penang state, Step 1 : Submit your order. Step 2 : ATM transfer the total amount include postage to our bank account. Acc Number: 6385547568 Acc Name: C Mug Enterprise Step 3 : Email your full name, contact number, address and receipt to our email address (infocmug@gmail.com)
Can i cancel my order after confirming ?

Yes, sure you can. Please make sure to cancel your order within 2 hours upon your order.
How if i did not receive my order ?

If this problem happened, please do not hesitate to contact us once you did not recive your parcel within 5 working days. Click here to contact us >> Contact
How if I'm not satisfied with the product ?

You can return the product to us. For more information about how to return please refer to our return policy. Click here >> Shipping and Returns Policy